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    Returns Policy

    Returned items must comply with our returns policy:

    Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
    Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
    When trying on footwear, please take care not to mark the soles or damage the shoe box.
    Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
    Your returned item must arrive at Leonid Grivko boutique no later than 14 days after your delivery date. We recommend that you book your return within 7 days of your delivery date to ensure that it arrives within 14 days.
    The return must be made out as a valuable parcel and sent to the recipient IE Grivko LB, at the address: 107045, Russia, Moscow, Pushkarev pereulok, 5. The parcel is sent at the buyer's expense.

    Refunds

    Once your return has been received and accepted on our storehouse, your refund will be completed via the original payment method within 1-5 business days, excluding the delivery costs.

    Faulty items

    It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. We will arrange a return and process a full refund for the defective item.